Shipping and Return Policy
· FREE Standard shipping on all domestic orders over $25
*Delivery to U.S. States only. Excludes weekends and holidays. In-stock items only.
*Orders placed after 2:00pm PST may not ship until the following business day
*Weekend and holidays are not considered business days. Please take this into account when requesting 2-Day ship methods.
Delivery to the contiguous U.S. States:
|
Order Amount |
Shipment Method |
Cost |
Delivery Time* |
Policies |
|
$0 - $25 |
Standard Shipping |
$5.95 |
2-7 business days |
Delivery time will vary by state. No guaranteed delivery date. |
|
2-Day |
$12.95 |
2 business days |
No PO Boxes |
|
|
Overnight |
$29.95 |
1 business day |
No PO Boxes |
|
|
$25 and Over |
Standard Shipping |
FREE! |
2-7 business days |
Delivery time will vary by state. No guaranteed delivery date. |
|
2-Day |
$12.95 |
2 business days |
No PO Boxes, No dangerous goods (This includes most Fragrances) |
|
|
Overnight |
$29.95 |
1 business day |
No PO Boxes, No dangerous goods (This includes most Fragrances) |
* Time stated in business days, excluding weekends and holidays. Packages being shipped to a PO Box can only be shipped via Standard Shipping.
Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to EczemaStore and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Processing Time: All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 2:00 PST will be processed on the next business day.
Domestic Delivery Time – Standard Shipping: Orders shipped to the western U.S. can be expected within 2-7 business days. Orders shipped to the eastern U.S. generally take 1-4 business days. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. EczemaStore is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Overnight and 2-day Shipping: For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.
United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from EczemaStore is only used to verify when a parcel has been delivered, and is not used to track packages en route.
Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (support@eczemastore.com).
RETURN POLICY
100% full refund policy on all items within 60 days upon receipt of the product if:
· Damaged when delivered – no fault of the customer – return shipping costs will be paid by EczemaStore.
· Unused and in original packaging – customer is responsible for the return shipping expense.
Any questions? Please call us at toll free 1-800-622-9887 or email us support@eczemastore.com
